Return & Refund Policy
Bahrain Hands · Bahrain · Return & Refund Policy
Last updated: 08 July 2026
If you are not satisfied with your purchase from Bahrain Hands, you may be eligible to return it and get a refund by following the simple steps in this policy. Because payment is cash on delivery, your first protection is that you inspect the item at your door before you pay.
Inspect and refuse on delivery
- Because payment is cash on delivery, you may inspect the item in front of the courier. If it arrives damaged or not as described, you may refuse it without paying anything — no return process needed.
How do I return after receiving?
- Go to your account → “My Orders” and find the relevant order.
- Tap “Return/Refund”, then select the item(s) and the reason for the return.
- Choose the return method (pickup from you or drop-off at the nearest point), and prepare the item in its original condition and packaging.
- Track the return status from the order page or via notifications.
- The return parcel must be sent within 14 days of requesting it, otherwise the return is cancelled.
Is return shipping free?
- The first return per order is free within the return window. This applies to deliveries within the Kingdom of Bahrain only.
- We recommend sending all items you want to return in one parcel to avoid any extra fees.
Return window and non-returnable items
- You can request a return of eligible items within 14 days of delivery, provided they are in their original condition.
- Items that are usually non-returnable: custom or made-to-order pieces, food items, personal-care and hygiene products, and free gifts.
- Some sellers may mark certain items as non-returnable — check the product details page.
Refunds
- We process your refund after the returned item is received and passes a quality check (within about 3 working days).
- Since payment is cash, your amount is returned to you in cash or by the method agreed when arranging the return.
- If the returned item is used, damaged, or missing parts (and this was not caused by the seller or the platform), the refund amount may be reduced to reflect the lost value.
- Missing item, or a parcel shown as delivered but not received: contact customer service to open a request.
- Original shipping fees are non-refundable unless the return is due to an error by the seller or the platform.
Platform fairness (preventing return abuse)
- To protect the platform’s fairness, we may analyze return behaviour. Abuse includes, for example: repeated unjustified returns, sending empty or mismatched parcels, or falsifying evidence to support a refund claim.
- When such behaviour is established, we may take reasonable measures (such as restricting some return options or suspending the account).
- This does not limit any rights granted to you under the consumer-protection law of the Kingdom of Bahrain.
Contact us
- For any question about returns or this policy, contact customer service at: info@handmadebahrain.com — Kingdom of Bahrain.